I am an entrepreneurial self-starter with more than 18 years’ experience in both private and public-sector companies in the UK and in the USA. My career working with many outstanding businesses has afforded me the opportunity to develop my skillset, specifically in my skills as a Manager. My experience has given me the opportunity to widen my understanding of diverse cultures, practices and procedures and has enabled me to bring out the best in people and ultimately deliver great customer service.
Bringing out the best in people is important to me and I believe the foundations of a great team. Assisting employees to meet their objectives by providing mentoring and coaching to allow them to be better at work than believed they could be is something I find particularly satisfying. My experience demonstrates that motivation is best done when leading by example and something that I am proud of doing.
I have a passion for technology and adapting this to deliver great customer service, in addition I also enjoy providing the “back office” with systems that can make jobs easier to perform. From implementing a HR intranet service to developing payroll and HR systems. Understanding that putting in the right system is important and working with the correct people to deliver the results.
To ‘get the job done’ is why I get up in the morning. Implementing processes and procedures motivating colleagues and delivering the outcomes are my passion.
P&O Ferries – Dover
2017 onwards People Services Manager
Delivery of Continuous improvement projects within the HR function – getting the best from a great team of HR Advisors, System support and Administrators to provide the business with outstanding HR support.
EK Human Resources – HR Shared Service (Canterbury City Council, Dover District Council, Thanet District Council)
2010 – 2017
Varied roles including the delivering of diverse HR projects. Key projects implementation of HR Intranet and external website, development of payroll and HR system (iTrent) from back office to self-service for managers and employees, development of customer issue resolution processes and adoption of online forms package.
Veolia Transportation – Santa Clarita California
2006 – 2008 Manager of Administration
As a senior member of the director/management team for the Santa Clarita Transit operations my role was specifically accountable for the HR and administration. My area of responsibility comprised of some 240 employees and involved all aspects of human resources management, including recruitment, welfare, sickness, absence, disciplinary procedures, equal opportunities compliance, trade union matters including negotiation and consultation, customer service, payroll delivery and financial overview of the contract. My role also included being the designated business partner with the client authority for performance and contract delivery.
South Eastern Trains – London and Ashford Kent
2003 – 2006 Business Administration Manager
In my role as Business Administration Manager for South Eastern Trains, formally Connex Rail UK (part of the Veolia Transportation group) my responsibilities were, as part of the senior team to assist the General Manager in the day to day running of the Kent main line area of Operations. Responsibilities included the compilation and monthly monitoring of the Kent mainlines area performance and the management of six geographically diverse train drivers’ depots and 2 light maintenance sidings. In all a total of some 500 staff.
I was specifically responsible for the management of the performance office and crew allocation roster office. I along with my team of managers and colleagues, which consisted of Performance Manager, Roster Manager and 4 admin support staff provided professional operational support to the business unit. In addition, I held the post as management secretary for the company wide staff trade union council meetings.
Adding to the above experience, I have been fortunate enough to have been appointed to a number of special project groups working directly for various heads of departments, directors and ultimately at CEO level.
British Rail / Connex South-Eastern London
1996 – 2003 Various Roles
I started my career in the railway industry as an accounts clerk and from that starting point was promoted through various departments. I held various posts within the rail business ranging from Management Accounting, Operations Office Administrator, Unit Performance Manager and finally as Business Unit Manager in both the rural and metro service areas of the rail business.